Vendor guidelines

How to build a complete listing, win more bookings and stay in good standing on Abhilax Events.

1. Getting started

Register with your business email and verify it with the one-time code we send you.
Sign in to your vendor dashboard and complete the three setup steps: Business profile, Vendor gallery and Service packages.
Your listing becomes visible to customers only after all three steps are complete. If you later remove a required item (for example your last package), the listing is hidden again until you add it back.

Use your real name and company name exactly as customers will know you.
Choose the city or cities you serve and the service category that best describes your work.
Write a clear bio: your experience, your style and what makes your work different. Avoid copied text.
Fill in total experience, number of events done, languages you speak, the services you offer and the event types you handle.
Add at least one working contact (mobile, WhatsApp or email) and at least one social media link. Keep them up to date so customers can reach you.
Upload a sharp thumbnail (recommended 800 × 600 px, JPG, PNG or WebP). It is the cover photo customers see on cards and search results. You can replace it at any time.

Add at least one photo and one YouTube video. More is better: customers decide on your portfolio.
Upload only your own original work, or work you have the right to share. Do not use stock, downloaded or other vendors’ images.
Photos can be JPG, PNG, WebP or GIF, up to 50 MB each. Use bright, sharp, well-cropped images that show full events, not only the best frames.
Videos must be public or unlisted YouTube links. Use short highlights or sample films with a clear title.
Do not show phone numbers, watermarks of other businesses or offensive content in your media.

Create at least one package. Offer clear tiers (for example Silver, Gold, Platinum) so customers can compare.
Give each package an honest price in Indian rupees and list exactly what is included: hours, team size, deliverables, extras and delivery time.
Mark one package as “Most popular” to highlight your best-value option.
Keep prices current. Do not advertise a price you will not honour.

When a customer sends a request you receive an email and can see it in Booking requests in your dashboard.
Reply quickly, ideally within 24 hours, and confirm your availability, final price and payment terms in writing.
Agree the advance amount, cancellation and rescheduling terms with the customer before the event.
If you cannot take a date, tell the customer politely and early.

Customers can rate and review you. Reviews appear on your public profile and affect your ranking.
Never post, buy or request fake reviews, and never review your own business.
Respond professionally to feedback and use it to improve your service.

Be honest about your experience, work, prices and availability.
Treat customers and the Abhilax team with respect. Harassment, discrimination or misleading customers is not tolerated.
Deliver what you promised, on time. Keep customers informed of any change.
Do not take customers off the platform by misrepresenting your listing or asking them to pay outside agreed terms.
Protect customer privacy. Use customer details only to serve their booking.

Sign in only on your own devices and always sign out on shared ones.
Never share your verification code with anyone. Abhilax staff will never ask for it.
Keep your profile accurate. Listings with false or misleading information may be hidden or removed.

Contact our support team at abhilaxydv@gmail.com or call 6205973774.